Return & Refund Policy

Last updated: September 1, 2026

14-Day Customer-Reason Returns for Standard Products

FancyFix accepts eligible customer-reason returns of standard, non-custom products when the customer contacts us within 14 calendar days after tracking shows delivery. Customer reasons include change of mind, ordering the wrong customer-selected size or quantity, no longer needing the item, ordering too much, or preferring a different color, pattern, design, or appearance.

To be eligible, the product must be unused, uninstalled, uncut, unaltered, in the same condition in which it was received, and in its original packaging. Proof of purchase is required. Products that have been used, installed, cut, altered, damaged after delivery, or returned without the original packaging are not eligible for a customer-reason return.

Contact marketing@fancy-fix.com before sending anything. If the return is approved, FancyFix will provide the correct return address and instructions. Do not mail a product to the original shipping address, a fulfillment warehouse, or any other address unless FancyFix provides written instructions for that return.

Customer-Reason Return Costs and Deductions

For an approved customer-reason return, the customer is responsible for the return shipping fee. The specific return shipping cost is determined by the carrier and service selected by the customer. The original outbound shipping charge is non-refundable.

FancyFix may deduct the actual non-refundable payment-processing fee charged for the original transaction from a customer-reason refund. The specific deduction will be disclosed during return approval before the customer sends the product. This deduction reflects a payment-provider charge that is not returned to FancyFix; it is not a restocking fee. FancyFix does not charge a restocking fee.

Return Inspection and Customer-Reason Refunds

Customer-reason refunds are approved after the returned product is received at the address provided by FancyFix and inspected for eligibility. An approved refund covers the eligible product’s actual amount paid after discounts, less the disclosed non-refundable payment-processing fee. Applicable sales tax is refunded as required. The original outbound shipping charge and the customer’s return shipping cost are not refunded.

Transit Damage, Wrong Items, Missing Items, and Visible Order Problems

Transit damage, a wrong item, a missing item, or an item that is visibly and materially different from the order must be reported within 14 days after tracking shows delivery. Please provide the order number, a description of the issue, clear photos or video of the product and product label, and photos of the shipping label and outer packaging when available. Keep the product and packaging until the review is complete.

Curling, Lifting, Peeling, or Adhesion Failure

Curling, lifting, peeling, or loss of adhesion must be installed, discovered, and reported within 30 days after tracking shows delivery. The review requires the product label, installation surface, surface-preparation and cleaning steps, protective-liner status, installation steps, edge clearance, approximate room conditions, and clear photos or video. These reports require diagnosis before FancyFix determines whether the cause is a manufacturing defect or an installation condition.

Confirmed Product or Fulfillment Issues

If FancyFix confirms a manufacturing defect, transit damage, wrong item, missing item, or another FancyFix fulfillment error, the customer is not responsible for return shipping and no payment-processing fee is deducted from the refund. The affected product normally does not need to be returned. If FancyFix requires a return for a confirmed FancyFix-caused issue, FancyFix will provide a prepaid return label or reimburse the approved return shipping cost. For another suspected manufacturing defect not described above, contact us promptly with the order number and supporting photos or video so we can review it.

Refund Scope for Confirmed FancyFix-Caused Issues

An approved refund covers the affected item’s actual amount paid after discounts plus the corresponding sales tax. If the entire order was not received, or all items are damaged or unusable, the original standard shipping charge is also refunded. If only part of a multi-item order is affected, a shared shipping charge is not refunded, but a shipping charge assessed specifically for the affected item is refunded. No payment-processing fee, return shipping fee, or restocking fee is deducted from an approved product-quality or FancyFix fulfillment refund.

Refund Method and Timing

After human approval, FancyFix initiates the refund to the original payment method within two business days and sends confirmation of the amount, any disclosed customer-reason deduction, and the payment method. For customer-reason returns, approval occurs after the returned product is received and passes inspection. The customer’s bank, card issuer, PayPal, or other payment provider determines when the funds appear in the account. If a refund is unusually delayed, FancyFix will provide an available refund reference number or ARN. A refund is not considered processed until the payment system confirms that status.

Order Cancellations

Except for the address-related cancellation rule and custom-order rules below, an eligible standard in-stock order cancelled before it enters fulfillment receives a full refund to the original payment method. A cancellation caused by FancyFix receives a full refund. After the carrier physically accepts the package, the order can no longer be cancelled.

Address-Related Cancellation

If the customer is unable to provide an eligible street address, or does not correct or update the address after two contact attempts by FancyFix, a 2% address-related cancellation fee will be deducted from the merchandise subtotal if the order is subsequently cancelled because of that address issue. The fee is not calculated on sales tax or shipping charges. It does not apply to a FancyFix website or checkout error, or when cancellation results from an error or delivery limitation attributable to FancyFix, its warehouse, or its carrier. It also does not apply where a full refund is required by applicable law.

Custom Design and Custom Production

If the customer provides complete, production-ready artwork that requires no design work, there is no design service fee. Existing Design Adjustment is $29 and includes the initial proof plus one revision. Original Custom Design is $59 and includes one design direction plus two revisions. Additional revision rounds are $15 each and require approval before work begins.

A Custom Design Service Fee must be disclosed and collected before design work begins. It becomes non-refundable after design work starts. If the customer proceeds with the customized product order, the full design service fee is credited toward that product order. If the artwork is not finalized or the customer chooses not to proceed, FancyFix retains the design service fee.

After the customer gives written approval of the final artwork, measurements, quantity, and orientation, the customized item enters production and can no longer be cancelled, returned, exchanged, or refunded for change of mind, customer-supplied measurement errors, or another customer reason. FancyFix remains responsible if the finished item is damaged, defective, incorrect, or materially different from the approved specifications.

Applicable Law

Nothing in this policy limits any non-waivable consumer right provided by applicable law.

Contact

Email marketing@fancy-fix.com with the order number and the information relevant to the request. Our customer-service business days are Monday through Friday, and we respond within one business day.