We provide a return policy for our customers. If the purchased product has quality issues, customers can take relevant photos of the product and apply for a refund by sending an email to our designated email address.
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Actions to be Taken by Customers: When finding quality issues with the product, customers need to take clear photos of the product, including but not limited to photos of damages caused during transportation, or situations where the quantity of the product shown at the time of purchase does not match the actual quantity received. And within 3 days after receiving the goods, customers should explain the reasons and apply for a refund via email.
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Applicable Situations for Returns and Refunds: Returns and refund applications will only be accepted when the product has quality issues. Quality issues include but are not limited to the above-mentioned transportation damages and quantity discrepancies. For situations that are not quality-related issues (such as changes in customers' personal preferences, accidental purchases, etc.), return and refund applications will not be accepted.
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Time Limit for Accepting Returns: We accept return and refund applications within 3 days from the date when the customer receives the goods. Applications received after this time limit will not be processed.
After we receive the returned product and confirm that there are no problems, the refund will be returned to the customer's original payment account within 1-3 business days.
When returning the product, please do not mail it back to the original receiving address. The return mailing address can be obtained by contacting our designated email address. We will reply with the specific return mailing address after receiving your return application email.
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Return Handling Fees: Regardless of the reason for the return, we do not charge any return handling fees.
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Shipping Fee Responsibility: If the customer applies for a return due to product quality issues, the shipping fee will be borne by us; if the customer applies for an exchange, the shipping fee for the exchange will also be borne by us. The customer needs to pay the shipping fee in advance and keep the relevant receipts. After the return or exchange is completed, we will reimburse the shipping fee according to the actual situation.
