Shipping Policy

Last updated: August 23, 2026

Where We Ship

FancyFix currently ships retail orders to eligible street addresses in the contiguous United States and Washington, DC. We do not currently ship to PO Boxes, Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses, or international destinations. Available shipping methods and charges are shown at checkout.

Address Requirements and Address Holds

Please provide a complete street address, including the house or building number, street name, city, state, and ZIP Code. If an address is incomplete, cannot be validated, or does not meet our shipping requirements, the order will be placed on hold before fulfillment. We will not guess, complete, or ship to an incomplete or rejected address.

If the address is not corrected after two contact attempts using the contact information provided with the order, the order will remain on hold and will not be cancelled automatically.

If the customer is unable to provide an eligible street address, or does not correct or update the address after two contact attempts by FancyFix, a 2% address-related cancellation fee will be deducted from the merchandise subtotal if the order is subsequently cancelled because of that address issue. The fee is not calculated on sales tax or shipping charges. It does not apply when the customer is unable to enter a valid address because of a FancyFix website or checkout error, or when cancellation results from an error or delivery limitation attributable to FancyFix, its warehouse, or its carrier. It also does not apply where a full refund is required by applicable law.

Processing Time

Most standard in-stock orders are prepared for shipment within 3–7 business days after payment and all required order details are confirmed. Custom, personalized, print-on-demand, preorder, or otherwise specially marked items may require 7–10 business days. Any verified product-specific processing time shown on the product page applies to that item.

For customized items, processing begins after payment and final approval of the artwork, measurements, quantity, orientation, and other required details. Business days are Monday through Friday, excluding applicable holidays. Processing time is separate from carrier transit time.

Carrier Transit Estimates

After the carrier physically accepts and scans the package, delivery typically takes 3–7 business days for eligible U.S. addresses. Delivery dates shown at checkout or in tracking are estimates, not guarantees. Weather, peak periods, address issues, and carrier disruptions may cause delays.

Tracking and Split Shipments

When an order ships, we send a shipping confirmation with the tracking number and a link to the secure order status page. Customers can use that page or the carrier’s official website to review shipment updates. A shipping label can be created before the carrier physically receives the package; label creation does not mean that the carrier has accepted it.

Items in one order may arrive in separate packages or on different dates. Each package should display its own tracking information and the items assigned to it.

Address Changes and Cancellations

Contact us as soon as possible if an address is incorrect or you want to cancel. We will try to help, but an address change or cancellation is not guaranteed after an order has been submitted to fulfillment. Except for the address-related cancellation rule above and the separately disclosed custom-order rules, an eligible standard in-stock order cancelled before it enters fulfillment receives a full refund to the original payment method. A cancellation caused by FancyFix receives a full refund.

After the carrier accepts a package, the shipment can no longer be cancelled. If tracking is unusually delayed, inconsistent, or marked delivered but the package cannot be located, contact FancyFix so we can review the carrier record and explain the next step.

Contact

Email marketing@fancy-fix.com. Our customer-service business days are Monday through Friday, and we respond within one business day. If an investigation remains open, we provide the next update at least every two business days.