Things to Know Before You Purchase

1. Return & Exchange Policy

All return and exchange requests must be submitted via email for manual review.

Non-quality-related issues are not eligible for return or exchange.

 Non-returnable cases include:

  • Change of mind or personal preference
  • Incorrect size ordered
  • Wrong style, pattern, or design selected
  • Orders with incorrect shipping address provided by the customer

 Shipping address responsibility: Please double-check your shipping address before placing the order. We are not responsible for losses caused by incorrect or incomplete address information.

For order cancellation:

  • Orders are processed automatically.
  • Cancellation requests are handled on a best-effort basis only.
  • We cannot guarantee that any order can be canceled once it has been placed.

2. Product Color & Visual Variations

Actual appearance may vary depending on lighting and environment.

Please refer to real installation photos and videos for the most accurate reference.

Different situations:

Sunny vs. Cloudy Days: Colors and light effects may appear brighter and more vibrant in direct sunlight, while overcast conditions create a softer, more muted appearance.

Day vs. Night: Changes in sun angle and light intensity throughout the day can affect the film's color, brightness, and overall visual effect.

Viewed from Inside vs. Outside: The film's pattern, texture, and privacy effect may look different depending on whether it is viewed from indoors or outdoors.

With or Without the Backing Layer: Colors may appear more vivid when the white backing layer is attached. The final appearance will be visible after installation on glass.

3. INSTALLATION

Static Cling: Our window films use a static cling application, which means no glue or adhesive is required. Simply apply with water for a clean, hassle-free installation.

Easy DIY Installation: Designed for beginners, most installations can be completed in just a few minutes, depending on the size of your window.

Removable & Repositionable: During installation, the film can be lifted and repositioned as needed for easier alignment. When removed properly, it leaves no sticky residue behind.

4. Edge Lifting & Adhesion Issues

Minor edge lifting may occur depending on environment and installation conditions.

  • Film touching the window frame or seals: Leave a 1–2 mm (1/16–1/8 inch) gap between the film and the frame when trimming.
  • Installation in cold temperatures: For best results, install at temperatures above 50°F (10°C) and allow the film time to acclimate to room temperature.
  • Dust, dirt, or residue on the glass: Thoroughly clean the glass surface before installation.
  • Excess water trapped along the edges: Use a squeegee to remove as much water as possible, paying extra attention to the edges.
  • Uneven or textured glass surfaces: Static cling films adhere best to smooth, flat glass surfaces.
  • Edges lifting shortly after installation → Gently lift the affected area, spray a small amount of water, and re-squeegee. Allow 24–48 hours for any remaining moisture to evaporate.

5. Shipping Information

Orders are processed and shipped as quickly as possible after confirmation.

Estimated processing time: 7–10 business days. Delivery to European countries may take longer than our standard shipping timeframe and typically requires 10–15 business days.

Delivery time may vary depending on destination and shipping carrier conditions.